Tech Support
Customer Profile
2 Customers across
- United States (CRM),
- United States (Storage)
Business Need
Cost optimization, provide 24×5 support to customers from USA, UK, Europe, Canada, UAE and India
One company was winding up operations and wanted to support their existing customers for a period of one year.
Solution Provided
Build Support Team to provide technical support for both the customers. Setup all the processes to track and triage escalations of daily basis.
Build Escalation Team, to handle escalations in the Storage domain.