Technical Support
At SpryIQ Technologies,
we provide comprehensive technical support services to high tech companies of all sizes. we understand that technical issues can occur at any time, which is why we
offer round-the-clock support to ensure that your business operations are not disrupted. Our team of experienced technicians have the knowledge and skills to master any complex technology product and help your customers troubleshoot and resolve even the most challenging technical issues quickly and efficiently.
Our services include
Product Support:
Our expert support engineers can quickly learn about your product and become productive early. Our company has been providing level 2 support for system software products, so our team can support complex products. We have worked with some small customers, helping them setup the support process or streamline the support process, so that major bulk of support case handling is picked up by our team, freeing up your team to focus only on critical cases or dedicate more resources to new feature development.
Installation and Upgrade:
Installation/Deployment is the first interaction of your customer with your product. Having our support engineers available to hand-hold the customer during this initial phase goes long way in increasing customer happiness and confidence in your product. Our support services includes helping customers with installation/deployment or upgrade of your product. Our engineers are well versed with the operating systems, which enable them to identify any environment related issues during install/upgrade. Troubleshooting of install/upgrade issues and ensuring they are ready to utilize your product right away.
Call-Home Data and Logs Analysis:
In order to provide a delightful support experience it is important that our team is well aware of the current customer situation. If your product has call-home capability, where it sends back important information regarding the product deployments. Our support team can analyse that data and extract intelligence from it, which can help the team be better prepared when any case comes, or better inform customer of any impending issues, before they impact their business. Our team can also provide analysis of this data to Product Owners or Engineering team, enabling them to improve the product further from supportability point of view.
Our team is expert in analysing customer logs and quickly identifying issues or un-usual patterns. The team also writes scripts or utilizes smart tools to enable them to do their job more efficiently. This helps in reducing the Mean Time to Resolution for the customer cases.
Our team of technicians is available 24/7 to provide technical support whenever you need it. We are committed to delivering exceptional service and support to our clients. Contact us today to learn more about our Level 2 Technical Support Service and how we can help your business thrive. We look forward to hearing from you!
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15+ Countries Worldwide
Moonkle LTD,
Client of Company
SoftTech,
Manager of Company
Moonkle LTD,
Client of Company